Orders
What payment methods do you accept?
Seronine accepts payment via all major credit cards and debit cards including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal for a secure checkout experience. No matter which payment method you choose, our platform allows you to pay in your local currency.
PLEASE NOTE: Only one method of payment will be accepted per transaction.
This item is not available on the Seronine website. Where else can I find it?
We apologize if the item you want is currently out of stock. Please refer to our STOCKISTS section for a list of other authorized retailers who may be carrying the item you are looking for.
Sizing
What size should I order?
Because our pieces feature unique silhouettes and cuts, sizing can vary between different items. Instead of a general size guide, we provide a dedicated, detailed size chart directly on every individual product page.
Please refer to the specific measurements (such as body length, chest width, and shoulder width) listed on the product's page to find your perfect fit.
Shipping
What are the shipping options, and when will I receive my order?
Our primary shipping partner is 4PX. Tracking details for your order will be provided by email as soon as the order has been dispatched.
PLEASE NOTE: Depending on your delivery destination, 4PX may partner with your local postal service or a regional courier for the final delivery. You can easily monitor your shipment's progress using the tracking link provided in your dispatch email.
How can I track my order?
Once your order has been shipped, you will receive an email with your shipment's tracking details, including the tracking number and courier. You can easily monitor the progress of your delivery at any time by visiting our dedicated Track Your Order page. Merchandise will be delivered to the delivery address specified in the order.
How are duties and taxes calculated and applied?
To provide you with a seamless and worry-free shopping experience, Seronine covers all applicable import duties and taxes for your order.
PLEASE NOTE: This means the total amount you see at checkout is the final price. You will not be required to pay any additional customs fees, duties, or taxes upon receiving your package.
Returns
What is your return policy?
If you are dissatisfied with your order, you may initiate a return within 14 days of the delivery date. To start a return, please email services@seronine.com with your order number, details of the item(s) you wish to return, and the reason for your return. For the return to be processed, all of the following conditions must be met:
— The item must be in its original, unused, unaltered, and unwashed condition.
— The item must be returned with all tags and packaging in their original condition.
— The return must be authorised beforehand and forwarded to our return address with full tracking.
Returns will only be processed once you have received a return authorisation number from Seronine. Seronine reserves the right to reject any returned products that do not comply with the above-stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. To avoid this, please email services@seronine.com to address any issues or concerns you have regarding the item(s) you wish to return.
Refunds will be processed following product inspection. Please note that Seronine currently does not cover the cost of shipping for returns or exchanges. Returns may be shipped using your carrier of choice. We strongly recommend requesting a tracking number and/or insurance on your shipment to ensure that we receive your package safely at our return facility, as we are not liable for items not received or damaged in transit. To request a return authorization number and for shipping instructions, please contact a member of our team at services@seronine.com.
PLEASE NOTE: Final sale items are not eligible for return, and all return postage is to be paid at the expense of the purchaser. Pre-order items are eligible for return.
I have received a faulty product, what should I do?
We sincerely apologize for any defects or issues with your order. Please email services@seronine.com with your order number and clear images of the fault. Our team will promptly review the issue and assist you with an exchange or return.
Can I exchange my item?
Because our inventory moves quickly, Seronine does not currently process direct exchanges. To ensure you secure the piece you want before it sells out, we recommend returning your original item for a refund and placing a separate, new order for your preferred size or style at your earliest convenience.
When will I receive my refund?
Once your return arrives at our facility, our team will conduct a product inspection to ensure the item(s) are in their original condition, unworn, and returned with all original tags and packaging.
Following a successful inspection, Seronine will issue a refund to your original payment method. PLEASE NOTE: Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refunded amount to officially post to your account.
