PRIVACY POLICY

Last updated: May 20, 2026

SERONINE is operated by CHUANG YA TE TRADING CO., LIMITED. We use this Privacy Policy to explain how we collect, use, disclose, retain, and protect personal information when you visit seronine.com, place an order, create an account, subscribe to our communications, or contact our team.

Information we collect
We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order information, payment confirmation details, account preferences, and any messages you send to us. We may also collect technical and usage information, including IP address, browser type, device identifiers, pages viewed, cart activity, referral source, and interactions with our website.

How we use information
We use personal information to process payments, confirm and fulfill orders, arrange shipping, provide tracking, manage returns or support requests, prevent fraud, maintain website security, improve our store experience, comply with legal obligations, and send marketing communications where permitted by law or with your consent.

Shopify, payments, logistics, and service providers
Our store is powered by Shopify. Your information may be processed by Shopify and by third-party service providers that support our store, including payment processors, fraud prevention tools, fulfillment and logistics providers, customer support tools, analytics providers, email providers, and marketing partners. These providers only receive information needed to perform their services.

Marketing and cookies
We may use cookies, pixels, analytics tools, and similar technologies to remember your preferences, measure site performance, understand traffic, support checkout, prevent fraud, and deliver or measure advertising. You may adjust cookie settings through your browser. If you unsubscribe from marketing emails, we may still send transactional emails about orders, shipping, returns, account activity, or important service updates.

Disclosure of information
We may share personal information with our service providers, Shopify, payment and logistics partners, professional advisers, affiliates, and government or regulatory authorities where required by law. We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

International transfers
Because we operate internationally, your information may be processed or stored in jurisdictions outside your country or region. Where required, we rely on appropriate safeguards or lawful transfer mechanisms.

Data retention and security
We keep personal information only for as long as needed to fulfill the purposes described in this policy, including order records, legal obligations, dispute resolution, fraud prevention, and business administration. We use reasonable technical and organizational safeguards, but no method of transmission or storage is completely secure.

Your rights
Depending on your location, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent. To make a request, contact us at official@seronine.com. We may need to verify your identity before completing a request.

Depending on your location, including the EU, UK, or California, you may have additional privacy rights under applicable law. These rights may include the right to access, correct, delete, restrict, or object to certain uses of your personal information.

Children
Our website and products are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their place of residence.

Contact
For privacy questions or requests, contact us at official@seronine.com.

Company: CHUANG YA TE TRADING CO., LIMITED
Address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, HONG KONG