EU RIGHT OF WITHDRAWAL
If you are a buyer based in the European Union, you may have the right to withdraw from your purchase within 14 days after receiving your order, unless an exemption applies under applicable law.
To request a withdrawal, cancellation, or return, use the link below and provide your name and order reference so we can identify your order.
Request
Who can request withdrawal?
EU buyers may request withdrawal within 14 days after receiving an order, unless an exemption applies under applicable law.
How do I submit the request?
Use the request link on this page or access your SERONINE customer account. Provide your name and order reference so the order can be identified.
Order Information
What should I include?
- Your full name
- Your order number or order reference
- The email address used for the order
- The item or items you want to withdraw from, cancel, or return
What if I cannot access my order?
Email official@seronine.com with your name and order reference. We will confirm receipt and review the request under the applicable EU withdrawal rules and SERONINE policies.
Review
What happens after I submit?
We will review your request based on the order status, product type, delivery status, and any applicable legal exemptions.
Are there exceptions?
Your legal rights may vary depending on your location, order status, product type, and applicable exemptions. We recommend reviewing our Refund Policy and contacting us if anything is unclear.