Contact
For the fastest help, contact the team that matches your request and include your order number when relevant.
CONTACT DIRECTORY
Official and legal enquiries: official@seronine.com
Brand and press enquiries: brand@seronine.com
Business and wholesale enquiries: bd@seronine.com
Careers: hr@seronine.com
Shipping and product support: support@seronine.com
Returns, refunds and after-sales service: services@seronine.com
Complaints: complaints@seronine.com
OFFICE INFORMATION
Legal entity: CHUANG YA TE TRADING CO., LIMITED
Business address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, HONG KONG
This is an office address only and is not a return address. Please submit return requests through services@seronine.com first; approved return instructions will then be provided.
POLICIES
For delivery, return and legal details, see our Shipping Policy, Refund Policy, Privacy Policy and Terms of Service.
CONTACTING CUSTOMER SERVICE
Our customer service team aims to respond to all emails and enquiries submitted through the form below within 3 working days, Monday to Friday. Please note that responses may take longer during busy periods.
Before contacting us, we recommend checking our FAQs, as the information you are looking for may already be there.
Please note: Sending multiple emails or submitting your enquiry more than once will move it to the back of the queue.